Those persistent emails from credit card providers can be annoying, to say the least; but, a recent study by the Urban Institute and the D2D Fund shows that they may help reduce credit card debt. The six-month study focused on approximately 14,000 customers of the Arizona Federal Credit Union who carry balances on their credit […]
While sometimes it seems as if the world’s problems are getting intractably worse, a recent article from Nicholas Kristof highlights some of the strides being made, especially for those who are most vulnerable. While there is still much to do, it’s certainly encouraging. In 1981, 44% of the world’s population lived in what the UN […]
Forbes’ annual list is a great reminder that innovation is a critical driver of value across all industries. Forbes uses a variety of different metrics in order to take the proper companies into consideration. For starters, companies need to have at least 7 years of public financial data and $10 billion in market cap. A […]
As a proud TD customer, shareholder and Board member, it’s wonderful to see the kind of equity advertising that captures the customer-centric and customer services values of TD Bank:
Next up on my reading list “Services Marketing”, by Valerie Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. This book was recommended to me by my first (and still favorite) Emeritus Marketing Professor, Prof. Jack Nevin at the University of Wisconsin. I have spent the better part of my career “marketing” a wide variety of […]
Yet another article underscoring the fascinating differences in attitudes and behavior exhibited by Millennials towards financials services. See what the New York Times had to say recently here.